/* Phase 3: human takeover and escalation controls */
.search-row {
  grid-template-columns: minmax(130px, 1fr) 92px 118px;
}

.assignment-button {
  display: none;
}

.conversation-item.attention {
  box-shadow: inset 3px 0 #d97706;
}

.conversation-meta {
  display: block;
  margin-top: 4px;
  color: #6b7b92;
  font-size: 9px;
  font-weight: 700;
  letter-spacing: .02em;
}

.human-takeover-banner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin: 10px 18px 0;
  padding: 10px 12px;
  border: 1px solid #b9d7ff;
  border-radius: 12px;
  background: #eef6ff;
  color: #143967;
}

.human-takeover-banner.urgent {
  border-color: #f0c36b;
  background: #fff8e8;
  color: #6d4b0e;
}

.human-takeover-banner strong,
.human-takeover-banner span {
  display: block;
}

.human-takeover-banner strong {
  margin-bottom: 3px;
  font-size: 11px;
  letter-spacing: .03em;
  text-transform: uppercase;
}

.human-takeover-banner span {
  font-size: 11px;
  line-height: 1.45;
}

.conversation-actions {
  display: flex;
  gap: 7px;
  padding: 9px 18px 0;
  overflow-x: auto;
  scrollbar-width: thin;
}

.conversation-actions button {
  flex: 0 0 auto;
  min-height: 32px;
  padding: 6px 10px;
  border: 1px solid var(--line);
  border-radius: 9px;
  background: #fff;
  color: #27415f;
  font-size: 10px;
  font-weight: 750;
}

.conversation-actions button:hover {
  border-color: #8ab7f5;
  background: #f3f8ff;
}

.conversation-actions .danger-action {
  border-color: #f0c7c7;
  color: #a52e2e;
}

.assignment-badge.human_attention_required {
  color: #8b5b08;
  background: #fff1cd;
}

.assignment-badge.resolved {
  color: #28724e;
  background: #e5f7ed;
}

.assignment-badge.spam {
  color: #a42e2e;
  background: #fde8e8;
}

.lead-score-line {
  margin-top: 6px;
  color: #62758e;
  font-size: 11px;
}

.lead-score-line strong {
  color: var(--blue);
}

.auth-card input + label {
  margin-top: 10px;
}

@media (max-width: 980px) {
  .search-row {
    grid-template-columns: 1fr 88px;
  }

  #statusFilter {
    grid-column: 1 / -1;
  }
}

@media (max-width: 760px) {
  .human-takeover-banner,
  .conversation-actions,
  .handoff-note {
    margin-left: 10px;
    margin-right: 10px;
  }

  .conversation-actions {
    padding-left: 10px;
    padding-right: 10px;
  }
}